dkbd Privacy Policy

Introduction & Scope

This Privacy Policy applies to all personal data processed by dkbd in connection with the operation of its online casino and sports betting platform, accessible at dkbd.app. It governs data collected from registered players, visitors who browse the platform without registering, and individuals who contact our support team. By accessing or using the dkbd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

dkbd is committed to protecting the privacy and security of every individual who interacts with our platform. We recognise that the players who place their trust in us — particularly within the Bangladesh market — deserve clear, transparent, and honest communication about how their personal information is handled. This Privacy Policy is written in plain English to ensure that every player can understand their rights and our obligations.

This policy should be read alongside the dkbd Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions that are relevant to how we manage your account and your data. In the event of any conflict between this Privacy Policy and another dkbd document, the provisions of this Privacy Policy govern in respect of data protection matters.

Data We Collect

dkbd collects personal data from you in several ways: directly when you register an account or contact our support team, automatically through your use of the platform, and occasionally from third-party sources as part of our identity and fraud verification processes. The categories of data we collect are described in the table below.

dkbd does not collect sensitive categories of personal data (such as health data, religious beliefs, or political opinions) except where you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request, in which case it is used solely for the purpose of administering that request.

How We Use Your Data

dkbd processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing purposes, and we do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.

• Account creation and management: We use your identity and contact data to create and maintain your dkbd account, verify your eligibility to play, and keep your account secure.
• Payment processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks. Transaction records are retained for accounting and regulatory compliance purposes.
• Identity and age verification (KYC): We use your identity documents and date of birth to confirm that you are at least 18 years of age and to satisfy our anti-money laundering (AML) obligations. KYC verification is mandatory before any withdrawal is processed.
• Fraud prevention and security: We analyse gameplay data, transaction patterns, and technical data to detect and prevent fraudulent activity, bonus abuse, money laundering, and account compromise attempts.
• Responsible gaming: We monitor gameplay data to identify patterns that may indicate problem gambling behaviour, to administer self-exclusion requests, deposit limits, and cooling-off periods, and to ensure compliance with our responsible gaming obligations.
• Customer support: We use your communications data and account history to respond to your queries, resolve complaints, and improve our support service.
• Marketing communications: Where you have opted in, we use your contact data to send you promotional offers, bonus notifications, and news about dkbd's games and services — including seasonal promotions around Eid, Pohela Boishakh, the BPL, and the T20 World Cup. You may opt out at any time.
• Platform improvement: We use aggregated and anonymised technical and gameplay data to analyse platform performance, improve our user interface, and develop new features.
• Legal and regulatory compliance: We process and retain data as required by applicable law, including in response to lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

dkbd processes your personal data only where we have a valid legal basis to do so. The principal legal bases on which we rely are as follows:

• Contractual necessity: Processing that is necessary to perform our contract with you as a registered player, including account management, payment processing, game delivery, and KYC verification.
• Legitimate interests: Processing that is necessary for dkbd's legitimate business interests, provided those interests are not overridden by your own rights and interests. This includes fraud prevention, platform security, responsible gaming monitoring, and business analytics.
• Legal obligation: Processing that is necessary to comply with a legal obligation to which dkbd is subject, including record-keeping, AML compliance, and responding to lawful authority requests.
• Consent: Where we rely on your consent — for example, to send you marketing communications or to place non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Third-Party Sharing & Disclosure

dkbd does not sell, rent, or trade your personal data to third parties for their own commercial gain. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share financial transaction data with bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank) solely to facilitate your deposits and withdrawals.
• Identity verification providers: We share identity document data with third-party KYC and AML verification providers to fulfil our age verification and anti-money laundering obligations.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, and Hacksaw Gaming may receive anonymised or pseudonymised gameplay data for game integrity and performance analytics purposes. These providers do not receive your personally identifiable information.
• IT infrastructure and hosting providers: We engage trusted third-party hosting and cloud infrastructure providers to operate the dkbd platform. These providers process data only on our instructions and are bound by confidentiality and data protection obligations.
• Regulatory and law enforcement authorities: We may disclose personal data to competent authorities where required to do so by law, in response to a valid legal process, or to protect the safety and security of dkbd's players and operations.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of dkbd's assets, player data may be transferred as part of that transaction. We will notify affected players in advance where required by applicable law.

All third parties with whom dkbd shares personal data are required to maintain adequate data security standards and to process data only for the specific purpose for which it was shared. dkbd does not permit third parties to use your data for their own marketing purposes.

Cookies & Tracking Technologies

dkbd uses cookies and similar tracking technologies on its platform to ensure that the site functions correctly, to remember your preferences, to measure platform performance, and — where you have given consent — to deliver personalised content and promotions. A cookie is a small text file that is placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, and set alerts when new cookies are placed. Please note that disabling strictly necessary or functional cookies may impair your ability to use certain features of the dkbd platform, including staying logged in across pages.

Data Retention & Deletion

dkbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention periods apply to the main categories of data we hold.

• Account and identity data: Retained for the duration of your active account relationship with dkbd, plus a minimum of five years from the date of account closure to meet AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction, in accordance with standard accounting and AML compliance obligations.
• KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Gameplay and betting history: Retained for the lifetime of your active account plus three years after closure, for the purposes of responsible gaming monitoring and dispute resolution.
• Support communications: Retained for three years from the date of the communication, unless related to an unresolved complaint or legal matter, in which case retained until final resolution.
• Marketing preference records: Retained for the duration of your account relationship plus one year after closure to demonstrate compliance with marketing opt-in/opt-out records.
• Technical/log data: Retained for up to 12 months from collection, after which it is either deleted or anonymised.

When your personal data is no longer required for any of the above purposes, dkbd will securely delete or anonymise it. Anonymised data (data from which all personal identifiers have been irreversibly removed) is not subject to this policy and may be retained indefinitely for aggregate analytics purposes.

Data Security Measures

dkbd takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following controls.

• SSL/TLS encryption: All data transmitted between your device and the dkbd platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when visiting dkbd.app.
• Data encryption at rest: Sensitive data stored in our databases — including KYC documents and financial records — is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data is restricted to authorised dkbd personnel who require it for their job function. All staff with access to player data receive data protection training and are bound by confidentiality obligations.
• Two-factor authentication: dkbd offers and encourages the use of two-factor authentication (2FA) on player accounts to add an additional layer of protection against unauthorised account access.
• Intrusion detection: Our platform is monitored continuously for unusual access patterns, automated attack attempts, and potential security incidents. Any detected intrusion triggers an immediate incident response protocol.
• Penetration testing: dkbd conducts periodic security assessments, including penetration testing of our platform and infrastructure, to identify and remediate vulnerabilities before they can be exploited.

While dkbd implements robust security measures, no online platform can guarantee absolute security. You also have a responsibility to protect your own account by choosing a strong, unique password, enabling 2FA, and notifying us immediately at [email protected] if you suspect your account has been compromised.

Your Rights & Choices

As a dkbd player, you have a number of rights in relation to the personal data we hold about you. dkbd is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. The rights available to you are described below.

• Right of access: You have the right to request a copy of the personal data dkbd holds about you. We will provide this information in a clear, structured format within 30 days of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly within your dkbd account settings.
• Right to erasure: In certain circumstances, you have the right to request that dkbd delete your personal data. This right is subject to our legal obligations to retain certain data (such as financial records for AML compliance), which may take precedence over erasure requests in specific cases.
• Right to restriction of processing: You may request that dkbd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or pending the outcome of an objection to processing.
• Right to data portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
• Right to object: You have the right to object to processing of your personal data where dkbd relies on legitimate interests as the legal basis. You also have an absolute right to object to the processing of your personal data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit a written request to our support team at [email protected]. We will acknowledge your request within 24 hours and provide a substantive response within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Minors & Age Verification

As part of our registration process and prior to processing any withdrawal, dkbd requires all players to complete a KYC identity verification process that confirms their date of birth and verifies that they are at least 18 years of age. This process involves the submission of a government-issued photo identity document, which is reviewed by our verification team.

dkbd also employs automated systems that flag accounts where age inconsistencies are detected — for example, where the stated date of birth conflicts with data provided in another field or where behavioural patterns are atypical of adult users. Flagged accounts are suspended pending manual review.

If you are a parent or guardian and believe that your child has created an account on dkbd, please contact us immediately at [email protected] with the relevant account details. We will investigate the matter urgently, close the account if confirmed, and return any deposited funds to the payment method from which they were received.

Updates to This Policy

dkbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The effective date at the top of this page will always reflect the date on which the current version came into effect.

Where changes are material — meaning they significantly affect your privacy rights or the way we use your data — dkbd will provide advance notice by displaying a prominent notice on the platform or by sending a notification to your registered contact details. For non-material changes (such as corrections of typographical errors or minor clarifications), the updated policy will be published without specific notification.

We encourage you to review this Privacy Policy periodically, particularly if you are a regular player on the dkbd platform. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any update, you should cease using the platform and close your account in accordance with the procedure described in our Terms & Conditions.

Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dkbd holds about you, please contact our support team in writing. All privacy-related enquiries are handled with the same level of care and confidentiality as any other formal player communication.

When submitting a privacy enquiry, please include your registered username and a clear description of your request so that we can locate your account records and respond efficiently. For formal data rights requests (access, erasure, portability, etc.), please also provide a copy of your registered identity document so that we can verify your identity before actioning your request.

dkbd treats all privacy communications seriously. We do not tolerate any attempt to use the data rights framework to obtain information about other players' accounts or to circumvent our fraud prevention measures. Any such attempt will be reported to the relevant authorities.